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Returns
Because we sell directly from the manufactures listed on this website, our return policies vary depending on the company. Please read the following for more information on returning or warranty replacements on the products we sell.
Applied Comfort:
Applied Comfort does not accept returns.
Applied Comfort has been designing and manufacturing premium quality PTACs since 1994. They provide the following standard warranty on all of their products:
- 1 year comprehensive parts & labor
- 6 year sealed-system parts including compressor
GE: Returns, Damaged and Defective Merchandise Plan
This plan provides guidelines and procedures for returning merchandise due to any reason, including but not limited to order error, shipment error, damaged and defective units.
The procedure is to contact your Area Sales Manager (ASM) or equivalent in order to process the return. The ASM may offer an allowance in lieu of a return. If an allowance is authorized, the model number, serial number and invoice number of the unit(s) will be required to process the allowance. An inspection or waiver of inspection of the damaged appliance and the original carton will normally be required by the ASM prior to authorizing a damage allowance or the return of damaged merchandise.
If an allowance is not agreed upon and the return is authorized per the guidelines listed in this plan, the following information will be required:
a. model #;
b. serial #;
c. invoice #;
d. a copy of delivery receipt (Bill of Lading) noting the units that were damaged at time of receipt (this only applies to units that were discovered damaged at time of receipt); and e. reason for return. Additional requirements for returns are:
f. The unit must include the original carton, all parts and use/care manuals upon return. If not, an additional 15% restocking charge will be incurred.
g. Requests for returns will not be accepted after 90 days from original invoice date. h. Customer returns must be made within 30 days of the Return Authorization date
i. The SDS or As-Is Depot will not pick up or receive a unit without a Return Authorization.
j. Do not return units that are so severely damaged as to be unsalable at retail. As-is Depots have been instructed to refuse this product. Settlement will be made through your ASM (see Section D.).
k. Do not return units that have been installed and used by a consumer in the home.
GE Types of Returns:
A. GE Returns Due to Order Error and Shipment Error
1. Company will accept returns of factory sealed cartons due to Company order error or Company shipment error up to 30 days from original invoice date at no charge.
2. Subject to the terms in this Section A.2., Company will accept returns of factory sealed cartons due to Company order error or Company shipment error after more than 30 days and before 90 days from original invoice date. Also, subject to the same terms, Company accept returns of factory sealed cartons due to Customer order error at any time up to 90 days from original invoice date. In both instances, the return is subject to payment of a restocking fee of $55/major appliance and $15/ accessory. For all of these returns, freight will be arranged for and paid by the Customer.
3. Company will accept returns of open cartons that were shipped due to Company order error or Company shipment error or Customer order error. For customer order error, GE error after 30 days and damage without a note of damage on the bill of lading a restocking fee of 25% of invoice price will be charged. For these returns, freight will be arranged for and paid by the Customer. After 90 days, Company will not accept return of any unit.
B. GE Returns Due to Damage:
In-transit damaged returns are subject to certain limitations. Any damage resulting from Customers, or from Customers employees own handling (warehousing, display, delivery, etc.) is not in-transit damage. Any applicable damage to the product outside the original carton, or obvious damage to the original carton for which there is no notation on the carriers delivery receipt is, in each case, the sole responsibility of the Customer. So that a Customer may avoid the time consuming inconvenience of claim filing for in-transit damage, as well as to relieve Customers inventory and get prompt credit for in-transit damage to merchandise, the Company will assume responsibility for filing such claims if the Customer follows all prescribed procedures when receiving merchandise.
1. a. Company will accept returns of factory sealed cartons with visible carton damage up to 30 days from original invoice date at no charge. The Bill of Lading must specifically note the units (model #s/serial #s) that were damaged at time of receipt. Additionally, the carrier must sign the Bill of Lading. The Company may request that the noted Bill of Lading be faxed to Company.
1. b. If no note is made on the Bill of Lading indicating the model #s/serial #s that were damaged, then the return is subject to payment of a restocking fee of 25% of invoice price. Company will accept returns of factory sealed cartons with visible carton damage after more than 30 days and before 90 days from original invoice date, subject to payment of a restocking fee of 25% of invoice price. For these returns, freight will be arranged for and paid by the Customer.
2. a. Company will accept returns of open cartons with product damage up to 30 days from original invoice date at no charge, only when the Bill of Lading is specifically noted with the model #s/ serial #s that were damaged at time of receipt. Additionally, the carrier must sign the Bill of Lading.
2. b. If the Bill of Lading is not noted with the model #s/serial #s that were damaged, the return will be subject to payment of a restocking fee of 25% of invoice price. Company will accept all other returns of open cartons with product damage at any time up to 90 days from original invoice date, subject to payment of a restocking fee of 25% of invoice price. This includes concealed damage, which is damage that cannot be detected without uncrating the unit. For all of these returns, freight will be arranged for and paid by the Customer.
C. GE Returns Due to Defective Units
1. When a consumer reports an initial service problem to the Customer within the product warranty period, the Customer is to instruct the consumer to contact the Company to set up a service call. Exchange of the product by the Customer should be discouraged until the Company-authorized servicer has investigated the problem and recommended a course of action. If the consumer refuses to accept the initial service call and forces an exchange, the Customer is responsible for the exchange. Costs of such an exchange shall be borne by the Customer. Customer shall make every reasonable effort to keep the unit in the consumers home so that Company, at its option, can provide the service or exchange accordingly.
2. If Company-authorized servicer determines that a defective unit cannot be field-repaired in the consumers home, the Company will arrange with consumer to exchange the unit or provide suitable resolution to the issue.
3. a. The Customer is strongly encouraged to keep defective units in the consumers home to allow for disposition and repair by a Company authorized servicer. However, in the event that a defective unit is returned to the store of a Customer who is not a Company-authorized servicer, the Customer must provide the services (water, gas, 110V/220V electrical service) required by the Company-authorized servicer to repair and confirm that the unit is functionally operable. In the event that the services are not available, the Customer is responsible for the unit.
b. If the Customer is a Company-authorized servicer, the unit returned to the Customer by the consumer can be repaired and resold, if unit passes all required safety tests and is functionally operable.
D. GE Units Beyond Repair that Require Scrap
1. Irreparable products must be scrapped at the Customer location and not returned to the Company or associated Scheduled Delivery Servicer (SDS) or As-Is Depot. The products are not to be disposed of as salvage or scrap without the prior approval of the company. Before disposal of scrapped units, Customer must secure approval from the ASM. This includes but is not limited to units that:
a. Are not functionally operable;
b. Do not pass the safety check;
c. Cannot economically be made to be functionally operable and pass the safety check or;
d. Cannot be sold or given to any person or entity in a condition where the unit can be made operable for a cost less than the cost of a new unit.
2. To scrap a unit, the serial plate must be removed, attached to a Scrap Form, signed by an ASM and mailed with an audit copy of the Scrap Form to your assigned ASM for record retention. All products to be scrapped must be made completely inoperable and irreparable for less than the cost of new units and be disposed of lawfully through proper channels such as shredder or landfill, all at Customers expense. In disposing of Products, Customer shall comply with all applicable federal, state and local environmental, landfill, waste management and similar laws, rules and regulations.
e. After 90 days, Company will not accept return of any unit
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